Returns and Refunds Policy
Thank you for shopping with us! We value your satisfaction and want to ensure a positive experience. Please review our returns and refunds policy below, which is specific to our custom-made posters. Policies for other products may vary and will be provided as those items become available.
1. Non-Refundable Items
Each of our posters is custom-made to order with great care and attention to detail. As a result, we are unable to accept returns or issue refunds for non-defective items. All sales are final.
To ensure satisfaction, we strongly encourage customers to:
- Review all order details carefully before checking out, including size, design specifications and colour hex code provided at the bottom of the product page.
- Reach out to us here with any questions prior to purchase.
2. Damaged or Defective Products
We are committed to delivering quality products. If your poster arrives damaged or defective, please contact us within 7 days of delivery to initiate a replacement or refund.
- Proof of Damage: We require photo evidence of the damaged or defective item to process your request. Please email photos, your order number, and a brief description of the issue to roger@rogerrobinsononline.com
- Eligibility: Damaged or defective items are eligible for a replacement of the same product or a refund, based on your preference.
- Processing Time: Once we receive the required documentation, we will process replacements or refunds within 7–10 business days.
- Shipping Costs: For items deemed damaged, we will cover the shipping costs for replacements.
3. Incorrect Orders
If you receive an incorrect item, we will work to resolve the issue as quickly as possible. Please contact us within 7 days of delivery with your order number and a brief description of the issue.
- Return Process: We may request that the incorrect item be returned. If so, we will provide a prepaid shipping label.
- Resolution Options: You will be eligible for a replacement of the correct item or a refund.
- Processing Time: Resolutions will be processed within 7–10 business days of receiving the required information or returned item, if applicable.
4. Future Products
This policy applies specifically to our custom-made posters. As we expand our product line, returns and refunds policies for new items will be outlined and communicated at the time of purchase.
5. How to Contact Us
If you have any concerns or questions regarding your order, please reach out to us at:
- Email: Please reach out to us here.
- Business Hours: Mon-Fri 10am – 4pm
- Response Time: We aim to respond to inquiries within 1–2 business days, Monday through Friday.
To expedite assistance, include the following in your inquiry:
- Your order number
- A brief description of the issue
- Photos (if applicable)
Thank you for your understanding and support. We appreciate your business and are here to assist you in any way we can.